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(818) 365-4215
(818) 365-7074

Frequently Asked Questions

The following are our most asked questions:

Account Management:

How do I change my password?
Answer: Click on "Modify profile" in the right hand navigation area.

What if I forgot my password?
Answer: Use the "Help" button in the lower left hand navigation area and click on "Recover Password".


Accu-Glass Policies:

What is your Privacy Policy?
Answer: Click on "Privacy Statement" in the lower left hand navigation area.

What is your Cage Code?
Answer: Accu-Glass Products, Inc. Cage Code is 4HCQ8 and is also located in the lower right hand corner of all downloadable PDF drawings.



Do you have a minimum order?
Answer: No, Accu-Glass Products, Inc. does not have a minimum order. We are happy to have you as a customer. If you need only one item for $1.00, we will ship it to you.

How do I track my order?
Answer: Login to your account in the lower right hand corner of your screen. Click on "Order History", Find the order # you are trying to track and then select it. You will find the tracking # and link to track the shipment at the bottom of the invoice.

What if I have a question about my order?
Answer: You can always give us a call at 1 (818) 365-4215, or use our "Contact Us" page to send us a question or message.

What payment methods do you offer?
Answer: Accu-Glass Products, Inc. accepts Purchase Orders with prior company approval and credit card purchases via Visa, Master Card, and American Express.


Product Information:

Do you manufacture custom feedthrough flange assemblies?
Answer: YES! "Custom Feedthroughs" are our number one priority. We offer the shortest lead times of any company in the vacuum industry.

Do you manufacture custom cable assemblies?
Answer: YES! "Custom Cable Assemblies" are also one of our highest priority products. We offer the shortest lead times of any company in the vacuum industry.

What specifically determines "gender" on connectors and feedthroughs?
Answer: The inner most "contact" type determines the gender.

I see 19" and 39" inch lengths available on most cable assemblies. Can I purchase other lengths?
Answer: Yes, while the 19" and 39" inch cable assemblies are in stock and ready for delivery, give us a call to order any custom length that you need; custom cable lengths usually shipped the next day.